About these terms
These terms apply when you use the Packaroo website, request services or place an order with us. Any quote, order confirmation and approved artwork form part of the agreement. If there is a conflict, the most recent written order confirmation takes priority for that order.
Company information
Packaroo is operated by PACKAROO LTD, a private limited company registered in England and Wales under company number 16830105.
Registered office: 45 Farnworth Street, Widnes, England, WA8 9LW.
You can view our current public company record at Companies House.
Quotes, orders and payment
Website information and quotes are invitations to order. An order becomes binding when we confirm it in writing and any required payment has been received. Prices, quantities, specifications, VAT, delivery and payment terms will be shown in the quote or checkout. Product quantity minimums apply. Only your first custom cup order can qualify for faster first delivery. All basket products count towards the £1,000 total including VAT, before discounts. Sign in to apply your verified previous custom cup order history. We may correct an obvious pricing or description error before accepting an order.
Products and reasonable variation
Images and samples are guides. Paper, print and manufacturing processes can create reasonable differences in colour, finish, dimensions and quantity. We will work to agreed specifications and accepted industry tolerances. Tell us before ordering if an exact characteristic is essential.
Artwork and approvals
You confirm that you have permission to use every logo, image, font, trademark and other item you provide. You remain responsible for the accuracy and legality of supplied content. We may refuse material that is unlawful or infringes another person’s rights.
Production starts from the proof you approve. Please check spelling, colours, placement, dimensions and product details carefully. Unless otherwise agreed, Packaroo retains rights in our original design work and working files; your pre-existing brand materials remain yours.
Production and delivery
Standard and initial delivery estimates normally begin after payment, final specification and, where applicable, artwork approval. Dates are estimates unless a fixed date is expressly agreed in writing. You must provide accurate delivery details and reasonable access. Risk passes on delivery; ownership passes once all sums due have been paid.
Standard delivery to addresses in the United Kingdom and Ireland is included in the website price. We will explain and agree any exceptional delivery requirement before it creates an additional charge.
For qualifying bulk orders, we can hold stock in our China-based warehouse and arrange split deliveries. Minimum delivery quantities and shipment limits apply. We’ll agree the delivery plan and any storage or delivery charges with you before you order. Please allow the agreed notice for each stock release.
Standard custom cup orders have an estimated 11–14-week window, including first orders below £1,000. On your first custom cup order of £1,000 or more including VAT, before discounts, you’ll receive your first 1,000 cups and up to 1,000 ordered matching lids in 5–6 weeks. Any remaining cups or attached lids in that qualifying first order have an estimated 5–8-week window after the first delivery. Compatible separately added lids may join the selected first 1,000 cups; any other separately added lid units retain standard delivery. Standalone lid or straw orders have an estimated 11–14-week window. Guest checkout uses first-order terms; customers must sign in or use a verified reorder link to apply previous custom cup order history. Sample pack dispatch is confirmed separately. Existing accepted orders retain the delivery terms confirmed when they were placed.
Checking your order
Inspect goods as soon as reasonably possible and tell us promptly about damage, shortages or a material difference from the order. Keep affected goods and packaging while we investigate. See our Refunds & Returns policy for the available routes.
Our responsibility
Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer. Subject to that, we are not responsible for indirect loss or loss that was not reasonably foreseeable when the order was agreed. For business customers, our total liability relating to an order will not exceed the amount paid for that order, except where the law does not allow that limit.
Events outside our control
We are not responsible for delay caused by events outside our reasonable control. We will contact you, take reasonable steps to reduce the effect and explain your options if the delay becomes significant.
Using this website
You may browse and use the website for legitimate business or personal purposes. Do not interfere with its operation, attempt unauthorised access or reuse our content in a misleading or infringing way. Website availability and content may change.
Ending or changing an order
Cancellation rights depend on whether goods are standard or made to your specification and whether production has begun. Please read our Refunds & Returns policy and contact us immediately if plans change.
Law and updates
These terms are governed by the laws of England and Wales. If you are a consumer, you keep any mandatory protections and rights to bring proceedings available where you live. We may update these website terms; the version applying to an accepted order will not change retrospectively without agreement.
Questions?
Email Hello@packaroo.shop or call 0161 706 1361 before ordering if anything needs clarifying.