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Choose from the quantities listed on each product page. Standard delivery is 11–14 weeks. On your first custom cup order of £1,000 or more including VAT, before discounts, you’ll receive your first 1,000 cups and up to 1,000 ordered matching lids in 5–6 weeks. All basket products count towards the £1,000 total.

Standard · 11–14 weeks. For orders below £1,000, repeat cup orders, and other standalone lids or straws.

Qualifying first cup orders: Your chosen first 1,000 cups and up to 1,000 matching lids, if ordered, in 5–6 weeks. The remaining cups and lids ordered with them arrive 5–8 weeks after the first delivery.

First custom cup orders need at least 1,000 cups and £1,000+ including VAT, before discounts. All basket products count. Compatible lids added separately can join the first delivery. Estimates start after payment and any required artwork approval.

Samples: Free UK delivery in 3 days. Ireland delivery is free, with timing confirmed separately by email.

Yes, if your first custom cup order includes at least 1,000 cups and totals £1,000+ including VAT, before discounts. All basket products count.

• First delivery · 5–6 weeks: Your chosen 1,000 cups and up to 1,000 matching lids, if ordered. Compatible lids added separately can be included.
• The rest · 5–8 weeks after the first delivery: Remaining cups and lids ordered with them.

Estimates start after payment and any required artwork approval. Below £1,000, or on repeat cup orders, standard delivery is 11–14 weeks.

Guests receive first-order terms. Sample packs and standalone accessories do not count as your first custom cup order.

Order more. Store less. Save more. Get better bulk pricing without filling your storeroom. We can hold your packaging in our China-based warehouse and arrange split deliveries around your business.

For qualifying bulk orders. Minimum delivery quantities and shipment limits apply; we’ll agree the plan with you before you order.

Talk to Packaroo to agree a stock-holding and delivery plan before ordering.

No, there aren’t. All costs are transparent. Your quote includes design, production, delivery, and VAT, so there are no surprises.

If you need to adjust your order, let us know as soon as possible. Changes can be made before production starts, but once production is underway, we’ll be locked in.

We want you to be fully satisfied. If something isn’t right, contact us within 14 days of delivery, and we’ll work with you to resolve the issue.

Yes, we offer a range of materials. Get in touch with your Account Manager, and we’ll help you select and adjust the material as needed.

Once you confirm your order, our design team crafts bespoke artwork within 48 working hours. We’ll share it for your approval before moving to production.

We keep you in the loop at every step. After production, we send you visuals and a dispatch update. Your Account Manager will also notify you when it’s on its way.

Reordering is easy! Just contact your Account Manager or log into your account, and we’ll get your repeat order started.

We thrive on bespoke! If you have a unique idea or custom requirement, reach out to us, and we’ll help bring your vision to life.

Yes! Our free Packaroo Sample Pack includes a mix of Packaroo-branded cups and lids so you can see the print, feel the materials and try the fit before ordering. UK delivery is free in 3 days, with no card needed. Ireland delivery is also free, with timing confirmed separately. The exact assortment may vary.